IT Project Manager

Title: IT Project Manager



Job Type: Full-time salary.

US Status: GC/USC. No sponsorship.

Location: 100% remote. Must be in EST timezone. No other timezones will be considered.

Technology: Preference will be given to PMs who specialize in ERP (Oracle, etc) or CRM (Adobe/Salesforce, etc) technologies.



Key Responsibilities:

This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:



Leads internal and client project status meeting and manages all aspects of project management for IT projects



Skilled in multiple project management methodologies including Agile and Waterfall



Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives



Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.



Follows company project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis



Ensures on-time, on-budget project delivery for the customer business



Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)



Initiates interaction with the customers and resolves service issues while fostering key relationships



Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.



Manages escalations as necessary



Produces ad hoc and recurring reports: relating to time and utilization; and performance of delivery, IT Support and monitoring teams



Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager



Complies with all people-related processes as mandated by company



Role Description



Reporting to the Director of Customer Success, this position is responsible for:



Project managing client professional and managed service projects. Including the following key tasks:Setting up the project in MS Teams and Project Management software



Establishing the project plan



Ensuring entire team understands roles, scope



Ensure internal team understands what is expected for key processes (time logging, internal chats, document storage)



Leading client, and internal meetings (creating agenda/sharing meeting minutes)



Managing all risks and issues and escalating as appropriate to ensure project remains healthy



Managing financial aspects of project, include budget to actual and profit margins



Monitoring scope



Managing escalations (client and internal)



Monitoring SLAs for task completion.



Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis



Updating key metrics for dashboard reporting



Assist in defining and improving the project management process and templates used.



Meeting with clients to understand their satisfaction level and to resolve issues.



Qualifications

This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.



Typical Experience/Skills:



Strong project management foundation and experience with multiple PM methodologies, including waterfall, Agile,etc. Waterfall is requirement as virtually all projects are done Waterfall with some aspects of Agile (daily standup)



Demonstrated work history in customer-facing technology coordination role



Strong interpersonal skills and managing internal and external stakeholders



Experience working with multi-disciplinary teams



Detail oriented and process focused mind set



Strong business acumen with ability to establish and manage standard operating procedures for service delivery



5+ years of experience in an IT project management related capacity



Mid to expert level user of Excel and other Microsoft tools



Able to assertively manage project team members (company and client) to ensure dates are met, scope is controlled and risks are actively mitigated.