Outreach Specialist HH

Overview:

Company overview: Essen Health Care is a growing community healthcare network that provides high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a population health model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, nursing homes, and house calls for home-bound patients; clinical services are also provided via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management, and helping address health-related social needs.  Founded in 1999, Essen provides care in all five boroughs of New York City, primarily focusing on the Bronx. 



Job Summary:

The Outreach Specialist will provide outstanding customer service to potential Health Home Members. The incumbent acts as an intermediary between providers and members - serving in numerous roles such as educator, evaluator, and service coordinator and connecting the members to community resources as needed.  



Responsibilities:

Achieve daily enrollment targets and provide care support services to members with chronic health conditions.  



Perform outreach activities, especially during house calls, PCP, and Specialty services to potential enrolled members. Participates in community events to publicize health home services.   



Educate the potential members about Essen Health and the Health Home division, and answer any questions related to the health home and outreach material as needed. 



Adhere to lead health homes outreach and enrollment standards; complete all documents associated with the LHH standards, including the DOH consent form, patient bill of rights, code of conduct, internal HH screening form, and verification of diagnosis, including the PSYCKES.   



Using the HH internal screening, write the attestation associated with the patients needs secondary to their qualifying chronic conditions.



Connect the eligible members to immediate community resources, care, and support. 



As needed, provide immediate intervention to patients with urgent needs, such as housing and hospitalization. 



Assist the medical office as needed, and meet with walk-ins and scheduled patients to talk about Essen Health and the health home division.  



Call, schedule, and confirm patient appointments. 



Enroll potential members in the Essen Health Home program and other specialty services.  



Navigate the potential enrolled members to immediate support in the community. 



Conduct new patient assessment screenings consistent with the scope of services.



Keep patients informed of progress on health home enrollment. 



Meet with patients in their homes, community sites, clinic offices, and Health Home offices.



Perform field visits to enroll members into the program.



Complete timely the consenting documents for all new enrollments.    



Provide enrollment productivity reports to the outreach supervisor at the end of each day. 



Perform other duties as assigned by the Outreach Supervisor. 



Qualifications:

Advanced degree including AAS, BA, or BS degree required



A minimum of two years experience in performing community or targeted outreach or two years in healthcare, community health, supportive housing, or other social service case management.  



Excellent customer service, organizational, interpersonal, and communication skills



Ability to multi-task and work under multiple priorities and deadlines in a fast-paced environment



Proficiency in Office Suite 



Proficient in Spanish and other languages preferred



Equal Opportunity Employer:

Essen Health Care is proud to be an equal-opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.