Back Posted: Jan 09 2025

Security Systems Technical Support Engineer

Basildon Essex , Essex , United Kingdom

Engineering jobs >> Engineering

Negotiable

Permanent

Name Confidential

Description

Security Systems Technical Support Engineer 🌟
Location: Essex (Office and Remote Support)
Salary: £28,000 - £35,000 base + Benefits

Are you a technically skilled professional with a passion for technology, problem-solving, and customer interaction? Join us as a Security Systems Technical Support Engineer, where you'll provide exceptional remote and on-site support while contributing to technical sales processes and system commissioning.

Why This Role?

* Career Growth: Continuous training and personal development courses provided.

* Convenience: Company mobile phone, laptop, and expense card for work trips.

* Exciting Projects: Work with advanced systems in electronics, IT, and the security industry.

* Specialization: Knowledge or experience with Fermax systems is a bonus!

* Office-Based: Ideal for someone who thrives in a collaborative, office-based environment, working 5 days a week in-office.

Your Responsibilities:

As a Technical Support Engineer, you will:

* Provide remote technical assistance via email, phone, and remote PC login sessions.

* Conduct on-site support, diagnosing and resolving complex issues and commissioning systems installed by customers.

* Support the sales team with:

* Site surveys, reviewing specifications and drawings.

* Preparing quotations and AutoCAD drawings (not essential that you have previous experience as training will be provided) for first and second fixing solutions.

* Deliver exceptional customer service, ensuring customer satisfaction and building lasting relationships.

About You:

We’re ideally looking for someone with:

* Previous technical support experience or an interest in doing this

* Strong technical knowledge in electronics, IT, or security industry equipment.

* A fair understanding of computer hardware and software.

* Excellent troubleshooting abilities and a customer-oriented mindset.

* Comfortable working 5 days a week in an office-based role.

We’re particularly interested if you have:

1. Experience as an on-site engineer looking to transition to an office-based role.

2. Knowledge of computing, IT, or networking.

3. Experience with security systems such as intercoms, access control, CCTV, fire, or HVAC.

4. A general passion for technology and its applications.

5. Any knowledge or experience with Fermax systems.

What We Offer:

* Comprehensive training and personal development opportunities.

* Company-provided mobile phone, laptop, and expense card for work trips.

* A supportive and innovative work environment with opportunities for growth.

* The chance to work on cutting-edge systems and technologies.

📩 Apply Now to Advance Your Career in Security Systems Technology and Support!

#TechnicalSupport #EssexJobs #ITJobs #EngineeringCareers #FermaxExperience #OfficeBasedRole #CustomerSupport #SecuritySystems #CareerOpportunities

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 9, 2025
Job id:. CV-352701
Position Type: Permanent
Applicants: 0
Views: 4

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