Back Posted: Jan 09 2025

Employee Services Professional

Preston, England , United Kingdom

Public/Government jobs >> RAF/Military

Negotiable

Contract

Name Confidential

Description

The Role

As an Employee Services Professional, you will be responding to queries and handling requests for services via telephone and email, providing advice and guidance relating to HR processes handled by the Employee Services team, with a predominant focus on Central Filer processes, based at Warton Aerodrome.

On occasion, there may be a requirement to also support processes in the wider Employee Services team including Exit, Retirement, Fixed Term Contract expiry and Central Correspondence.

Role Responsibilities:

Not limited to...

Providing advice or services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
Handling requests that relate to Employee Services processes to agreed service level specifications and accuracy measurements.
Achievement of individual and team quality performance measures and standards.
Responding to and resolving telephone and email queries and providing relevant advice, in line with policy.
Taking ownership and responsibility of requests and queries from initial request to resolution.
Building and developing effective and collaborative relationships with colleagues and customers.
Ensuring policies and procedures are adhered to, including data protection and confidentiality guidelines.
Supporting continuous improvement projects and implementation of new procedures within the Employee Services Team.

What BAE Systems are looking for, from you:

Knowledge

Customer Service Experience
Strong Administration background
Knowledge of HR administration is desirableSkills

Experience of working with customers
Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest of standards of accuracy
Excellent interpersonal teamwork and communication skills
Self motivated, enthusiastic team player with a 'can do' attitude
Strong attention to detail
Ability to prioritise and organise own workload
Proven experience in an environment with conflicting priorities
Ability to follow policies and procedures
Personal credibility and professional confidence
Ability to build excellent relationships
Influencing skillsQualifications

Intermediate IT skills, in particular MS word and MS Excel
Minimum 4 GCSE's at Grade C or above including Mathematics and English

Security Requirements: BPSS

This role requires you to obtain a basic disclosure along with employment reference checks before starting.

The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 9, 2025
Job id:. CV-349970
Position Type: Contract
Applicants: 0
Views: 7

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Employee Services Professional

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