Contact Centre Team Leader

Vacancy - Fleet Service Advisor Team Leader ( Contact Centre)

Location - Alfreton

Salary - £30,000

Working hours - 4 days on 4 days off, 1pm till midnight permanent shift

Reference - OC19432

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being a Fleet Service Team Leader for such a big company in Alfreton. If this is an interest of yours please apply today!

Company benefits:

Enrolment into Pension Scheme
Healthcare Scheme
Cycle to work schem
Recruitment Incentive Awards
Increased holiday with service
Free onsite ParkingContact Centre Team Leader key responsibilities:

To personally provide excellent standards of customer service
TO look after a team of 4 on your shift
Delegate
Ensure KPis are hit
Understand and demonstrate tremendous customer care and rapport building
Display good listening skills to identify customer needs
Deal with all internet, email and phone enquiries
Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
Work as part of a team to achieve personal and department objectives
Manage, respond and log all incoming email enquiries on appropriate systems
Keep and update reports and call logsIdeal candidate will possess the following:

Customer service experience - within a contact centre or retail / sales
Team leading experience
Customers first contact
Dealing with emergency breakdowns and general defects/compliance events
Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
Ability to prioritise and identify services required for warranty, damage.
Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
Understanding compliance importance
Excellent communication skills - via phone and email
Ability to adapt and work well with people
Well-spoken and uses professional and polite mannerisms
Good listening skills
Dedication - longevity and / or progression within the company
Good IT skills and understanding of Microsoft packages particularly Excel If it is something that you're looking for then please submit your application and we'll discuss the role and your CV.

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

Recruitment Consultant: Billy Olivier

Octane Recruitment

MDLOJ

ment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments