Back Posted: Jan 09 2025

Client Account Manager

Carlisle, England , United Kingdom

Human Resources (HR) jobs >> Recruitment & Resourcing

Negotiable

Permanent

Name Confidential

Description

At Stafforce, client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

Serve as the main point of contact in all matters related to client concerns and recruitment needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with our sales team to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our service offerings to better up-sell and cross-sell to clients

Responsibilities

Handle inquiries and requests from clients and address their recruitment needs
Stay on top of accounts, making sure we maintain high levels of satisfaction and fulfil all their requirements
Meet regularly with clients to discuss progress and any future planned requirements
Generate progress reports for clients and senior leaders within the organisation
Identify up-sell, cross-sell, and communicate with the sales team regularly
Do payroll for our workers making sure to keep to key deadlines

Required skills and qualifications

Experience in a sales or customer account management position
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Excellent organisational skills and attention to detail

Preferred skills and qualifications

Proven track record of meeting or exceeding KPIs and receiving positive customer feedback
Proficiency with CRM systemsReference: S09

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 9, 2025
Job id:. CV-343127
Position Type: Permanent
Applicants: 0
Views: 2

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Client Account Manager

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Client Account Manager

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