Duty Manager – Visitor Experience

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.
Duty Manager (Bank Staff)
Salary: £13.25 per hour
Location: Modern Art Oxford, OX1 1BP
The role of the Visitor Experience Duty Manager is to support the Visitor Experience Team (VE) with the management of gallery opening hours and the events calendar. Motivating and leading the VE Team, on a day to day basis, providing an inspiring, engaging and inclusive visitor experience for broad and diverse audiences.
This role will cover weekends, evening events and occasional leave days for the VE Team. Visitor Experience Duty Managers fulfil Duty Management responsibilities for the building to ensure the safety and security of staff, visitors and exhibitions/events.
Please note that this is a bank staff role. Hours of work are as and when required, by mutual agreement on a 4 week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks notice of any changes to their hours. They will be expected to work evenings and weekends.
Person Specification
Essential
* Excellent communication skills demonstrating the ability to deal with colleagues, visitors and external partners.
* Experience of working with the public and of providing excellent customer service, preferably gained in an arts/entertainment environment.
* Strong organisational skills and the willingness to be involved in the practical set up of events.
* Reliable, punctual and able to work flexibly including evenings and weekends.
* Experience of using and setting up AV equipment, lifting and carrying equipment, chairs and tables. An enthusiasm for art and commitment to the work of Modern Art Oxford.
* Availability to work weekends, evenings and late nights (occasionally until 3am).
Desirable
* Experience of managing a small team.
* Health & Safety qualification
* Competent user of Microsoft Office
* Training in First Aid.
* Willing to train as a personal licence holder.
* Experience of being a key holder.
About Modern Art Oxford
Modern Art Oxford welcomes more than 100,000 visitors each year with 10,000 attendances in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually. Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all of its visual forms. Over the last 50 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.
Application deadline: Saturday 25th January 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Modern Art Oxford is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.
Modern Art Oxford is committed to creating equality of opportunity for all and we value diversity in our team. As part of our Anti-racism Action Plan, we welcome applications from people from the global majority who are under-represented in our sector.
No agencies please