Back Posted: Jan 09 2025

Housing Income Officer

WR1, Worcestershire , United Kingdom

Public/Government jobs >> Social Care/Social Services

Negotiable

Permanent

Name Confidential

Description

Do you have a passion for customer service? Do you want to make a real difference in people's lives and help our customers thrive? If you have experience of working in benefits, housing income or another related area and want to join an organisation recognised as a Great Place to Work, we want to hear from you!

Our friendly and high-performing Income Management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You’ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. You will provide advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential.

Experience in housing or benefits advice would be helpful. Someone who can independently think around problems or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

This is a full-time, 9-month fixed-term contract role covering the Worcestershire (WR1 1RE) and Herefordshire regions including Evesham, Pershore, Ross on Wye and Leominster. An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.

In this role, we want you to bring:

* Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection

* An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage

* Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way

* A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload

* A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements

* Good IT skills, attention to detail, and an excellent work ethic

* A full driving licence and access to a vehicle

The closing date is Thursday 9th January 2025 with interviews taking place at our Tewkesbury office.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 9, 2025
Job id:. CV-315952
Position Type: Permanent
Applicants: 0
Views: 5

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: Public/Government jobs in city WR1

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Housing Income Officer

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Housing Income Officer

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES