Customer Service Advisor Dublin

Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport. 

We are hiring for full time Customer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport experience

Running a 24 hour service, shifts will be 03:00 am to 11:30 am, 11:00am to 19:30 and 19:00 to 03:30 am. (maybe subject to change)

As a Customer Service Advisors you will alternate between both indoor and outdoor working as the face of our valet parking operation. You will meet and greet each customer dropping off or picking up their vehicle, directing them as appropriate and ensuring customers' valuable items have been removed or are stored safely. With an awareness of the end-to-end operation, you will receive training to support your team in either a Driver or Team Leader function if required.

What you'll need…

Good level's of stamina are required as you will need to be available to assist customers inside and outside the reception area

Excellent people and communication skills with the ability to deal with people effectively and with ease  

A proactive ‘want to help' attitude

Experience of delivering excellent customer service in a fast paced working environment

Basic computer literacy [Social Media experience desirable]

A Full valid UK/ EU car licence [desirable]

The ability to work shift patterns including weekends and bank holidays to meet business demands

What you'll do…

Assisting with customer enquiries face to face, over the phone, by email or social channels

Managing all queries and complaints in the first instance and escalate as appropriate

Maintaining an accurate handover process, including vehicle key receipts and paperwork

Maintain accurate key management; keeping an up to date list for of vehicle keys needed by hour [considered flight arrival times/delays], scanning out vehicle keys for Drivers or Team Leaders, securing vehicle keys dropped off by customers, completing vehicle key audits at regular intervals and managing a daily reconciliation

Initial investigation and review of complaints or damage claims, escalating for further investigation on to the Duty Manager and Contract Lead as appropriate

What we'll offer you...

€30,784 per annum [with a Night shift allowance

23 days annual leave + Bank Holidays

Company pension after 6 months service 

Life insurance 

Private online GP service

Discretionary employee incentive bonus scheme 

Access to our Employee Assistance programme

Employee discounts 

Free coach travel 

Private online GP service

Endless opportunities for career progression within the business

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment