Service Project Coordinator

About Us

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.

What You Need to Know

We are looking for an experienced Service Project Coordinator (or Engineer if you are working at this level already) to join our established team. You will need to have outstanding customer service skills and be able to liaise with clients and various stakeholders both internally and externally. This is a full time office based role at our Subsea Centre of Excellence at Beacon Park, Great Yarmouth.

You will be required to undertake all aspects of mechanical engineering and provide support services of mechanical/ hydraulic surface and subsurface of control systems.

You will be able to identify equipment required to achieve work scope, assist with preparation of equipment for mobilization, monitor equipment movements/hirer durations and de-mobilize equipment at completion of work scope. You will also supervise the preparation of the necessary equipment required for site installation, commissioning, and maintenance activities.

What We Are Looking For

* Liaise with internal departments to support client’s requests/requirements/issues

* Identify and prioritize (in conjunction with service management) urgent client support requests, priority consumables/spares and equipment mobilizations versus ongoing workloads.

* Liaise with clients to provide support for both technical and non-technical issues in relation to company products and third-party equipment supplied as part of company scope.

* Ensure that the project scope is agreed by the client and is clearly defined and understood. Resolve client specification discrepancies with the relevant Engineers.

* Assist with preparation of service personnel away from base packs, work packs and working instructions

* Identify equipment required to achieve work scope, assist with preparation of equipment for mobilization, monitor equipment movements/hirer durations and de-mobilize equipment at completion of work scope.

* Provide support to company service personnel whilst away from base

* Assist with the preparation and provide close out reports to both external and internal clients.

* Assist with the preparation and achievement of invoicing to meet annual revenue plans.

* Identify additional service opportunities and communicate to service management. Assist with compiling and maintaining key customer database.

* Co-ordinate the various interrelated processes of a project. Manage the implementation of all the activities described within the scope. Update on a regular basis and communicate any changes to key project personnel and clients.

* Advise the Service Project Manager/Project Engineers of any potential areas of risk that could result in an overrun of material costs or man hours.

* Focal point for controlling client owned equipment on AX12.

* Assist with AX12 administration such as quotations, raising job numbers and maintenance orders.

* Promote effective communication between the team members, internal departments, suppliers and clients.

* Chase and expedite client quotations.

* Chase opportunities and update the Service Project Manager or Account Manager.

* Assist with travel and visas, if required.

* Ensure that all project documentation has been produced in accordance with the agreed project SDRL.

* Proactive component obsolescence management. Work with the technical team to come up with new solutions.

* Record, file timesheets, expenses, work packs and any other paperwork that is required from the service team.

* Attend service meetings with updates of current projects.

* Assist with arranging shipping documentation including Dangerous Goods (shipping including PE forms, ATEX forms, PUWER, cargo summary, delivery tickets and doc packs).

* Manage equipment/test kit - on/off hire and preparation for project.

* Generate reporting for Service Project Manager/Project Engineers.

* Part of the on-call rota.

Qualifications / Skills & Experience

Essential

Proficient in Microsoft packages.

Proven track record in build and test of hydraulic production control systems.

Experienced in managing projects.

Outstanding communication skills, both verbal and written.

Ability to interface with internal/external Customers.

Ability to respond to demands of a high and varied workload.

Understand the operation and maintenance of mechanical hydraulic control systems.

Experience in mechanical/instrumentation installation control system manufacture and system testing/fault finding.

Proven track record in the manufacture and maintenance of hydraulic control and systems.

Ability to work as part of the service team or unsupervised as required.

Customer focused with a desire to provide customer/company satisfaction.

Proactive approach.

Ability to technically analyse and problem solve.

Preferred

Delivery of service within Oil and Gas Industry.

Why Choose Us

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

Private Medical

Life Assurance

Income Protection

Personal Accident

Up to 7.5% contribution to Pension

As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

Dental Insurance

Gym Flex

Purchasing or selling additional annual leave

Technology products

Critical Illness cover

Additional cover for your family