Care Team Coordinator

Join Our Team as a Full Time Care Coordinator

Are you passionate about effective coordination and planning and want to contribute to our care team's success?  Love a challenge and problem solving whilst thriving under pressure? Join our team of coordinators, you will play an important role in the day-to-day planning of our care team's workload.

What to Expect:

Based at our busy Beccles Branch opposite the train station and 5 minutes from the bus station, you will recieve extensive training and gain valuable experience in the essential aspects of care team coordination. This training process will equip you with the skills and knowledge required for the role.

In this role, you’ll be working full-time from Monday – Friday 9am - 5pm 37.5hours per week, however all coordiantors are required to remain on shift, paid as overtime until all care calls are covered.

Home Support Matters operates 24/7 365 days of the year there for you will be required to work on-call duties, including early/evening shifts and weekends on a rotational basis. Rest assured; this on-call service is paid in addition to your regular salary.

Your Responsibilities:

Allocation of Care Workers: Efficiently assign care workers to customer visits, considering effective rostering practices. Ensure continuity of care, consider location, required skills, and customer preferences.
Supporting the Care Team: Provide guidance and direction to the care team in their daily tasks, ensuring they adhere to best practices.
Support for Field Care Supervisors: Assist Field Care Supervisors through effective communication, enabling timely risk assessments to eliminate risks for both customers and care workers.
First Point of Contact for Referrals: Act as the primary contact for new referrals from private customers and social services teams. Ensure that all required information is received, and appropriate care planning is initiated.
Complaint Handling: Record, investigate, and respond to complaints within specified timelines. Take appropriate corrective measures and escalate issues to the Branch Manager when necessary.
Paperwork and Administration: Ensure that all paperwork and administrative tasks are completed and entered on relevant systems in a timely manner.
Live Alerts Management: Monitor and respond to Live Alerts promptly during the working day.
Care Worker Oversight: Oversee care workers to ensure they match customer requirements, covering aspects like performance, compliance, hours utilisation, and addressing sickness absences, all in line with Company policies and procedures.
Future Growth: Reviewing new packages and actively taking on new care referrals suitable to the business to promote business growth.
What We’re Looking For: 

Previous experience in a coordination, planning, or booking is advantageous, as it provides you with a head start. However, if you have prior hands-on experience in a care environment and are now looking to leverage your skills in an office setting, you will thrive in this role.
Exceptional Customer Service: Outstanding customer service and communication skills are vital for success in this role.
Team Collaboration: Demonstrate the ability to work effectively as part of a team while also being proactive in your independent work.
Administrative Proficiency: Showcase excellent administrative and IT skills.
What You Gain: Working with our dedicated teams at Home Support Matters, you’ll benefit from:

Opportunities for career advancement and growth within the organisation.
Full coverage of a comprehensive training program.
A pension scheme to secure your financial future.
A company mobile phone to stay connected.
Blue Light Card offering exclusive discounts in high street stores.
Ongoing support and development opportunities.
Access to a free posh coffee machine… tea and hot chocolate also available
Join Us Today: We invite applications from experienced care/support workers looking to elevate their careers along with those who believe they have the skills and experience and wish to pursue leadership roles within our dynamic team. Make a difference today – apply now and become part of our compassionate and committed family at Home Support Matters.

If you would like to submit an application via email; please submit your CV and any other relevant information to our recruitment team via email to