Back Posted: Jan 09 2025

Service Desk Operator

Westhill, Aberdeenshire , United Kingdom

Real Estate jobs >> Property Services

Negotiable

Permanent

Name Confidential

Description

Service Desk Operator
Location: Westhill, Aberdeenshire
Workplace: Office-based
The Role
The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office. This role requires effective communication with clients and operational staff, ensuring tasks are carried out smoothly and efficiently while meeting customer expectations.

Key Responsibilities

Managing Works Orders (both Planned Preventative Maintenance and Reactive) using the Maximo CAFM system.
Handling incoming calls, generating work instructions for Maintenance Engineers, and allocating tasks to operatives or subcontractors.
Monitoring the progress of tasks, updating work orders, and ensuring customers are kept informed throughout the process.
Closing out work orders within the required SLA, ensuring all fields, including purchase orders, service reports, and log notes, are completed accurately.
Verifying the accuracy and timely submission of technicians’ paperwork, including service reports and timesheets.
Preparing and compiling monthly client statistics and reports for contract managers.
Planning and scheduling reactive works for engineers and organising PPM tasks for the forthcoming month.Skills and Knowledge

A strong understanding of asset management principles and maintenance techniques.
Knowledge of building services.
Proficiency in Microsoft Office and experience using a CAFM system.
Essential Attributes

A proactive and customer-focused approach.
Strong verbal and written communication skills.
The ability to build relationships with clients and exceed customer expectations.
A collaborative and approachable manner, with a commitment to teamwork.
A commitment to continuous professional development.
Excellent organisational and time management skills.
The ability to prioritise tasks effectively and work to deadlines.
Capable of working on own initiative.
Desirable Attributes

Additional experience or qualifications relevant to asset management or building services.
Advanced knowledge of CAFM systems or bespoke service management tools

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 9, 2025
Job id:. CV-279405
Position Type: Permanent
Applicants: 0
Views: 3

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: Real Estate jobs in city Westhill

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Service Desk Operator

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Service Desk Operator

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES