Audio Visual Event Technician

About The Role
Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Event Technician to be a key part of our London team, representing proAV and working onsite at Global Investment Company.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
* Track and manage all AV Event requests via client booking portal
* Direct & manage all onsite events within large Presentation & Event spaces
* Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP’s video meetings
* Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events
* Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required
* Devise, document, maintain and implement operating procedures for key event spaces
* Mentor AV Technicians to cover / support events as required
* Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement
* Work with vendors for AV rental and staging of events (as required)
* Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required
* Locate faults or problems and provide solutions on a second / third line basis
* Ability to provide systems work around in the event of failures
* Ensure fault tickets are logged via client ticketing portal and resolved within SLA.
* Support / manage software / firmware updates once instructed / change control
* Ensure all equipment faults and requests are reported via onsite procedures
* Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required
Studio:
* Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting.
* Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate
* Support and consider the longer term strategic plans for the studio and how it supports the business internally and externally
* Act and advise as a production consultant for any key larger events – such as company results or externally beneficial events
* Work closely with client teams / primary stakeholders to support all filming and editing requests.
* Support and advise on the successful creation and delivery of any filming sessions – whether internal, external, recorded or live.
* Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate
* Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion.
* Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur
Experience and Qualifications:
Ideally experienced and qualified in some or most of the following: Axis CTS, QSYS Level 1 Designer, Cisco, Samsung, Shure Level 1 institute, Yamaha, Dante, QSYS Level 1 Designer, Shure Level 1 institute, Lightware MX2M, Extron
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equal Opportunities:
proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers